We listen hard to customers

Businesses have multiple responsibilities, projects and deliverables and commercial cleaning, although an essential service, is considered the necessary evil of business.

Our customer research tells us that cleaning is only talked about when it has not been done and this creates unnecessary angst across the business. We are here to help.

Claim your free audit

A community approach

Namoli genuinely cares for everyone they engage with.

Our approach is different. We believe that from customers, to suppliers and franchise partners, we work well and achieve great results when we work together. We know our franchise partners want to do a good job but they rely on good scoping, timing allocations and the supervision our leadership team provide. Our customers on the other hand, just want a great place to work, cleaning to be visible but achieved without fuss and they can only do that with our help.

Our extensive experience and research tells us simply; that the hours allocated to cleaning activities is not sufficient for the job to be done. Businesses continue to receive sub-standard experiences and we find this unacceptable.

Where franchise partners just want to do a good job, they rely on good scoping, timing allocations and collaboration. Customers just want a great place to work, cleaning to be visible but silently achieved and cleaning to contribute to first impressions of their business for their teams and customers.

We care about best practice cleaning. We know it is only achieved through a connected community, collaboration and clear roles and responsibilities. We have perfected this model and take ownership of the commercial cleaning process so customers can focus on their business and success.

Request a free quote

Smart  Communications

We understand our customers are busy and discussing cleaning, is not the best use of your time.

Therefore, we provide access to simple smart solutions to solve your problems when they arise. Our App, Clean Smarts, is accessed by both the Namoli team and your allocated franchisee to ensure a responsive and accessible service. This tool enables auditing, issue tracking, daily communication and checklists between all parties. And best of all, just upload a picture or message in our app and consider your problem solved.

Claim your free audit

We work with the Best

A detailed audit establishes the type of cleaning requirements for your business.

Here’s what to expect:

  • Ahead of our meeting, we ask you to complete a short survey to pinpoint your specific needs and current challenges.
  • Our experienced cleaning consultants will assess your facilities comparing your business sector and size to current cleaning practices
  • In our first engagement we walk your premises together. We view and document each area and identify exactly what is required.
  • We will provide you with a standard of requirement for your business sector to demonstrate the level of cleaning required.
  • The proposal prepared focuses on allocating sufficient time, frequency and resource to do the job well, specific to your type of business.

Here’s what we are looking at:

  1. High touch points (HTPs): A focus on high volume touch points from the team, customers, contractors and anyone frequenting your site. This includes handles, light switches, push plates, cupboard door handles taps, sinks and such like.
  2. Spot Clean: This focuses on lower frequency surface areas and cleaning is performed on demand to maintain the surface. This might include entrance glass, spot mopping, spot vacuuming carpets.
  3. Full Clean: A less frequent activity but involves full cleaning of entire surfaces not just parts. A full clean is higher intensity and in some instances requires specific cleaning techniques. Normally a weekly activity.
  4. Deep Clean & Restoration: This is a monthly, quarterly or 6 monthly activity to restore back to an acceptable condition. This includes scrubbing, stripping or sealing hard floors, blade cleaning of internal external partition, perimeter glass and carpet cleaning
  5. Waste Disposal Needs: Part of our regular cleaning service can dispose of your recycling and general waste requirements. Using waste partners, we go beyond general waste and recycling to include comingled, organic, e-waste, steel, cardboard and paper waster services.

 

Claim your free audit

Onboarded and Operational

We are big on collaboration and adopt a straightforward and friendly approach to doing business. When Namoli is your cleaning partner, you become part of our extended family.

Here’s what to expect:

  • We introduce you to your franchisee who will be your day-to-day contact and onsite carer for all your cleaning needs.
  • At the same time, we introduce you to the Namoli operations and care team for any other questions you may have or additional needs, they are accessible and respond quickly.
  • Together we undertake a full induction for your assigned cleaning team. This ensures complete alignment of expectations
  • You receive access and training on our communication app, Clean Smarts. This simple solution solves problems when they arise. Our app is accessible 24/7 by both the Namoli team and your allocated franchisee to ensure a responsive and accessible service. Just upload a picture or message in our Clean Smarts app and consider your problem solved.
Claim your free audit

Working Well Together

We are driven by long-lasting partnerships. The wellness and wellbeing of your team, your customers and our team is our priority. As an agile business, we are small but perfectly formed to respond to your cleaning needs as and when you need it. We do our job and we do it well, so cleaning is seen and not heard.

Here’s what to expect:

  • 24/7 access to a responsive and supportive customer care team.
  • Courtesy calls from our customer care team to checkin with the experience
  • Onsite visits from both Namoli and the franchisee to audit your premises, ensuring the Namoli standards continue to be maintained
  • Surveys and feedback to support our drive for creativity. Our focus is delivering you the best service while continuing to change the game and raise the standards of commercial cleaning needs
Claim your free audit

Hear from our Customers

Namoli has been an incredible partner in helping me grow my business in Victoria. They truly understand the needs of franchise owners and have been there every step of the way to support me. Their operation manager in Victoria, Janaka Siriwardana, has been exceptional. He has gone above and beyond to help me secure new clients and maintain existing ones.

What sets Namoli apart from other cleaning franchises is their personalised approach to helping you grow your business. They take it personally and are genuinely invested in your success.

Lloyd Abeyarathna
Namoli's Franchisee, Victoria

“Cleaning is important to our business, it’s more than a requirement.We searched around for nearly 12 months and then we found Namoli.They are fantastic.We wanted a commercial cleaner who managed their staff well and understood our strict guidelines and needs for cleaning.Namoli have clear account management, have supported us through COVID, identify specific cleaning needs and communication is quick and easy via the app, any needs are fixed immediately.We really rely on them and they make my job easier!” 

Josh Barnes
OH&S, QA and Facilities Coordinator, Melbourne

“Namoli understand our business and just get the job done.  They work after hours, we trust their ability, they scale up when required and they assist us with waste partners.  I don’t get any internal complaints and receive regular reporting and feedback from the Namoli team. There is clear communication between the franchise cleaners and Namoli – they work together and I can see there is mutual respect.  The service is agile and responsive.  They are just good people.” 

Andrew Leetet
National Transport & Logistics Manager, Bostik Australia, Melbourne

“The less I hear about cleaning, the better, as I know it’s being done!  Namoli are efficient, action oriented, well presented and easily contactable.  Their app is good for communications, for ease of feedback or when additional cleaning needs to be logged.  While costs are competitive, the value is in regular audits, quality and maintenance. There is a well-balanced relationship and partnership between us, Namoli and their franchisee and they now operate across multiple sites.” 

Peter Walsh
CFO, Australia Wool Testing Authority, Melbourne & Brisbane

“When it came time for us to switch facilities cleaners, we considered a number of companies in the local marketplace.  When I met Namoli I was blown away by their professionalism.  They weren’t just yes people. They asked the right questions and did a comprehensive review.  They demonstrated through our tender that they understood our business, did an additional walk through with their franchisee and were professional end to end. We felt comforted, reassured and secure and the Swept App gave us great confidence as it is visual as well as written. Overall, the franchisee team are fantastic and there is continuity of team.” 

Nikki Norum
Office Manager, Brisbane Camperland

At Keilor Private Hospital, we have had a relationship with the crew from Namoli for many years. We consider them to be part of our team and rely on them to keep the facility well maintained. Janaka and his team at Namoli are always available to us and happy to arrange after-hours work when needed. They have provided us with certificate cleans at breakneck speed with negligible disruption to business and can deal with any urgent concern that occurs. It has been very important to us to have the facility presented as impeccably clean so that our patients have confidence in their healthcare experience during these escalated times. The team at Namoli is an all-encompassing, one stop service provider that saves me hours of time and concern, delivering first class outcomes, not only at a competitive price, but ultimately working with me to save money with innovative solutions and economies via his extensive network. I highly recommend Namoli and Janaka and his team and look forward to working with them for many years to come.

Jayne Gaunt
Chief Executive Officer, Keilor Private Hospital, Melbourne
Request a free quote